Guide
What to ask before you sign anything
You do not need to know roofing to ask good questions. You need to know which questions have answers that can be checked.
Get it looked at
Three questions, and up to three Diamond Bar contractors. Free either way.
You are on the list.
No provider in Diamond Bar is taking requests through this service yet. We are lining them up, and yours is kept until one can.
- Nobody gets your details yet. Your request stays with us and is not passed to any company.
- One email when someone can help. When a provider covering your area can take it on, we email you once and ask whether you want that company, by name, to contact you.
- Deleted after 90 days. If nobody can take it on, or you do not say yes, your contact details are deleted 90 days after your request.
- You decide, or you do not. There is nothing to cancel and nothing to pay us.
Nobody will call you about this request unless you say yes to a company by name.
"Can I see a job you finished five years ago?"
Recent work shows tidiness. Older work shows competence. Ask for the older one.
"Who is actually doing the work?"
Employees, or subcontractors? Both are fine, but subcontracted crews change who carries the workers compensation cover and who stands behind the workmanship warranty.
"What does your workmanship warranty cover, and for how long?"
Ask for it in writing, in the company name, with a term. Five to ten years is common; the term matters less than whether they will still be trading.
"What is your licence number, and who holds it?"
The follow-up matters more than the answer: does the entity on the licence match the entity on the paperwork, and is it active today?
"What happens if the decking is rotten?"
The right answer is a specific price per sheet, written into the contract before work starts. A vague answer here is how a fixed price stops being fixed on day two.
"What underlayment, and how are the valleys done?"
A contractor who enjoys this question is usually the one whose roof lasts. A contractor who deflects it to brand names is quoting a different job.
In short
Write the answers down. Two weeks later, when the quotes have blurred together, the notes are what you will actually decide on.
Related questions
Is this really free?
It is free to you. Contractors pay to receive homeowner requests in their area. That is the entire business model, and we would rather say so plainly than pretend otherwise.
How long should a roof last here?
An architectural asphalt roof is rated for twenty-five to thirty years and, in this climate, tends to land at the lower end of that. Tile and metal go much further, provided what is underneath them is maintained.
How quickly will someone call?
Usually within the hour during working hours. If you marked the job as an emergency it goes to the front of the queue and is normally picked up faster than that.
Ready for a real number?
No cost. We email you once when a provider near you can take it on.